Terms of Service

01 Acceptance of Terms

By accessing or using the WorkProof platform (“Platform”), creating an account, or clicking “I agree,” you (“Customer” or “User”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have that authority, or if you do not agree to these Terms, you must not access or use the Platform.

02 Definitions

• “WorkProof” means WorkProof Technologies Inc.
• “Platform” means the WorkProof web application, mobile applications (iOS and Android), APIs, and all related services.
• “Customer” means the company or individual who subscribes to the Platform.
• “User” means any individual who accesses the Platform under a Customer account, including Owners, Admins, Dispatchers, Technicians, and Auditors.
• “Customer Data” means all data, content, and information submitted to the Platform by or on behalf of a Customer.
• “Subscription” means a paid or trial plan granting access to the Platform.

03 The Platform & Services

WorkProof provides a cloud-based job management platform designed for contracting businesses, including quoting, job dispatch, field documentation, time tracking, materials tracking, change order management, and invoicing.

We reserve the right to modify, update, or discontinue any part of the Platform at any time. For material changes that reduce functionality, we will provide at least 30 days’ advance notice. We will not be liable for any modification, suspension, or discontinuation of services made in accordance with this notice obligation.

04 Accounts & Registration

To access the Platform, you must create an account by providing accurate and complete information. You agree to:

• Provide accurate, current, and complete registration information and keep it updated
• Keep your password confidential and not share it with unauthorized individuals
• Notify us immediately at [email protected] if you suspect unauthorized account access
• Accept responsibility for all activity that occurs under your account credentials

Accounts are non-transferable without our prior written consent. One account may serve as the company-level account for all team members operating under it.

05 Free Trial

New Customers receive a 14-day free trial with full access to all Platform features. No credit card is required to begin the trial. At the end of the trial period:

• If no paid plan is selected, the account enters read-only mode — all existing data remains accessible but no new jobs, quotes, or invoices can be created
• If no plan is selected within 90 days of trial expiry, the account and all associated data may be permanently deleted following 30 days’ written notice

WorkProof reserves the right to modify or end the free trial offering for new sign-ups at any time without affecting trials already in progress.

06 Subscriptions & Billing

Plans and billing cycle

Paid subscriptions are billed monthly in advance. Current plan details, pricing, and usage limits are published on our website. All fees are stated in Canadian dollars (CAD) unless otherwise specified at checkout.

Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings, with effect at the end of the current period.

Failed payments

If a payment fails, we will notify you by email and retry the charge. If payment remains outstanding for more than 7 days after the renewal date, we may suspend Platform access until the balance is resolved.

Taxes

All fees are exclusive of applicable taxes (including GST/HST and applicable US sales taxes), which will be added at checkout where required by law.

Refunds

Subscription fees are generally non-refundable except where required by applicable consumer protection law. If you believe a charge was made in error, contact us within 30 days at [email protected] and we will investigate promptly.

Price changes

We may adjust subscription pricing with at least 30 days’ written notice to existing Customers. Continued use after the effective date constitutes acceptance of the new pricing.

07 Payment Processing

By making a payment, you agree to Stripe’s Terms of Service and Privacy Policy. WorkProof receives only a payment token and non-sensitive billing metadata from Stripe (such as the last four digits and card brand) to display on your account. WorkProof has no ability to charge your card outside of your active subscription unless you explicitly authorize an additional purchase.

08 Acceptable Use

You agree to use the Platform only for lawful business purposes and in accordance with these Terms. You must not:

• Use the Platform in violation of any applicable federal, state, provincial, or local law
• Attempt to gain unauthorized access to the Platform or its underlying infrastructure
• Introduce malware, viruses, or harmful code
• Use automated tools to scrape, crawl, or extract data without our written permission
• Impersonate any person or entity
• Send unsolicited commercial messages in violation of CASL, CAN-SPAM, or other applicable law
• Attempt to reverse-engineer, decompile, or disassemble any component of the Platform
• Resell, sublicense, or make the Platform available to third parties without our prior written consent

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice depending on severity.

09 Your Content & Data

Ownership

You retain full ownership of all Customer Data you submit to the Platform. These Terms grant WorkProof no right to use your Customer Data for any purpose beyond operating and delivering the Platform services to you.

License to operate

You grant WorkProof a limited, non-exclusive, royalty-free license to store, process, and display your Customer Data solely as necessary to provide the Platform services described in these Terms.

Your responsibility

You are solely responsible for the accuracy, legality, and completeness of all Customer Data you enter, including any personal information about your own clients or team members. You represent that you have obtained all consents required by applicable privacy law to input such information into the Platform.

Data export

You may export your Customer Data at any time through the Platform’s built-in export features or by contacting us. We will provide a machine-readable export within 30 days of a written request.

10 Our Intellectual Property

The Platform, including all software, design, text, graphics, logos, and underlying technology, is owned by or licensed to WorkProof Technologies Inc. and is protected by applicable intellectual property laws. These Terms grant you only a limited right to use the Platform as described herein. “WorkProof” and related logos are trademarks of WorkProof Technologies Inc.

Feedback or suggestions you voluntarily provide may be used by WorkProof without restriction or compensation.

11 Confidentiality

Each party agrees to keep confidential any non-public information received from the other party that is designated as confidential or that reasonably should be understood as such. This obligation does not apply to information that is publicly available, independently developed, already known to the recipient, or required to be disclosed by law (with prompt written notice to the disclosing party where permitted).

12 Third-Party Services

The Platform integrates with third-party services including Stripe (payments) and SMS providers. Your use of those services is subject to their own terms and privacy policies. WorkProof is not responsible for third-party service practices. We may update our third-party integrations at any time with advance notice for material changes.

13 Availability & Uptime

We use commercially reasonable efforts to maintain Platform availability 24/7. Scheduled maintenance, emergency fixes, and events outside our control may cause temporary downtime. We will provide advance notice of planned maintenance wherever possible. Downtime does not entitle you to a refund unless expressly provided in a separate Service Level Agreement.

14 Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WORKPROOF DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES. YOU USE THE PLATFORM AT YOUR OWN RISK.

Some jurisdictions do not allow exclusion of implied warranties, so some exclusions above may not apply to you.

15 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORKPROOF’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU TO WORKPROOF IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 CAD).

IN NO EVENT SHALL WORKPROOF BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not permit certain liability limitations, so some of the above may not apply to you.

16 Indemnification

You agree to defend, indemnify, and hold harmless WorkProof Technologies Inc. and its officers, directors, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your Customer Data, including claims that it infringes a third party’s rights; or (c) your violation of any applicable law, including privacy law governing your customers’ personal information.

17 Term & Termination

Duration

These Terms are effective for as long as you maintain an active account or use the Platform.

Cancellation by you

You may cancel your subscription at any time through your account settings. Access continues until the end of the current billing period.

Termination by WorkProof

We may suspend or terminate your account immediately for material breaches (including non-payment or illegal activity), or with 30 days’ notice for any other reason.

Effect of termination

Upon termination, Platform access ceases. Your Customer Data will be retained for 90 days in read-only mode, then permanently deleted. You are responsible for exporting any data you require before termination. Sections 9, 10, 14, 15, 16, and 18 survive termination.

18 Governing Law & Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties agree to first attempt good-faith resolution of any dispute. Unresolved disputes shall be submitted to the exclusive jurisdiction of the courts of British Columbia.

For Users located in the United States, nothing in this section prevents you from asserting rights under applicable federal or state law, including consumer protection statutes that may apply in your state of residence.

Nothing in this section prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.

19 Changes to These Terms

We may update these Terms at any time. For material changes, we will notify you by email or via a prominent in-Platform notice at least 30 days before the changes take effect. If you do not agree with updated Terms, you must stop using the Platform and cancel your account before the effective date. Continued use constitutes acceptance of the revised Terms.

20 General Provisions

• Entire agreement: These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and WorkProof regarding the Platform.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision is not a waiver of the right to enforce it in the future.
• Assignment: You may not assign these Terms without our prior written consent. WorkProof may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control.
• Language: These Terms are in English. Les parties ont expressément convenu que les présentes conditions soient rédigées en anglais.

21 Contact

Questions about these Terms? Contact us: